Booking Process

The booking process contains five parts: Booking Guide, Booking Availability, Pet Owner Agreement, Order Form (Secure), and Payment (Secure). Pet Sitter reserves the right to refuse or cancel service if there is a problem with agreement to the content of the Pet Owner Agreement.

Payment details must be received for booking to be processed. Payments are not connected to an online "real time" payment system with payments being processed manually after receipt. 

Please always wait for Email confirmation of your booking before departure. Please phone us 1300 306 507 should your booking not be confirmed within 24 hours*. 

*Bookings placed after 12 noon on Friday will be processed on Monday

Premises Keys

Please note keys left outside a premises for collection is not permitted

Premises keys must be supplied if you own a nervous dog or suspect breed.

Please supply keys to reach our office by the deadline listed in the "Booking Confirmed" Email sent after booking processing. A non - refundable administration fee is automatically charged if keys are not received on time.

Once Daily Pet Care

When once daily pet care is required please record the dates inclusive for us to call in the field "Dates to Call" on the order form (please do not select anything in the "Twice Daily Calls" field).

Twice Daily Pet Care

When twice daily pet care is required please record the dates inclusive for us to call in the field "Dates to Call" and also select AM or PM to "Start" (when pet care is to begin) and AM or PM to "End" (when pet care is to finish) in the "Twice Daily Calls" field on the order form.

Booking Dates

Booking dates for pet feeding calls must be consecutive and at least once daily. Should we be unavailable for some of the booking dates required, we will process the booking for the next available consecutive date period.

Pets at Premises

Please list all pets at your premises on the order form including small pets such as fish, birds, rabbits, guinea pigs, rats, ferrets, mice, lizards etc and indicate in the notes if any of the pets have an alternate care arrangement in place eg feeding block in tank, friends or neighbours providing care. Pets such as rabbits and guinea pigs who are contained in a hutch incur extra charges for hutch cleaning every 2nd day. If unlisted pets are found at a premises extra charges automatically apply.

Security Alarm Codes

Please record security alarm codes on order form if required for every booking as the codes are not stored for future bookings for security reasons.

Cancellation Fees / Payments

Pet Sitter service is subject to a cancellation fee of 50% calculated on the total cost of services cancelled. Payment for Pet Sitter service is due in full at the time of booking. Pet Sitter will refuse or cancel service if payment is not settled at the time of booking or by other agreed arrangement.

Departure / Return Dates

When once daily calls are booked with departure date and or return date being the same date as pet care calls are required an extra fee called "Time Priority"  is applied to these visits as they are scheduled to be done in a PM (1st call) or AM (final call) time slot. The "Time Priority" service is also available to clients who wish pets to be called upon once a day in either an AM or PM time slot for the entire booked period. The "Time Priority" fee does not apply to bookings where twice daily calls are booked consecutively which includes when one call is booked to start pet care PM or one call is booked to end AM.

Dog Poop Scoop

Pet Sitter provides poop scooping of dog yards as an extra service and if booked is done once every two days commencing on the first date that Pet Sitter is booked to visit. If dogs are housed in an enclosed run, poop scooping is mandatory and is required to be done at least once daily.

Pre - Set up Visits

We do not require or offer pre - set up visits. We are a full time company that has a number of experienced pet sitters on staff who may call to a premises during a booked pet sitting period. In the event that we have a question while attending to a premises, we always contact pet owners for advice immediately.

Plant Watering

The focus of our business is to provide high quality pet care. In order to successfully achieve this we are unable to spend time watering plants, which ultimately absorbs valuable time that we feel would be better spent with the pets. We are also not qualified horticulturalists and do not wish to cause plant death by over or under watering. Please ask a neighbor, family or friends to help out.

Email Addresses

Email addresses submitted on the Pet Owner Agreement page are added to our mail list so that pet owners can be kept up to date with holiday reminders and updates to Pet Sitter services. Email addresses are kept confidential and will never be sold or given to any third party. Should you not wish your Email address to be added to the list please send us an Email request.

Please see below for ways you can contribute to make your home pet care run smoothly and achieve a good result

Please leave all pet food and dog leads on kitchen bench or outside table. Please leave a note indicating where the food is located if left elsewhere.

Please leave more than enough food to last for the entire period.

Please leave a can opener, spoon or fork out with pet food.

Please leave enough kitty litter for a full change every second day for conventional litter, every five days for clumping type litter and two weeks for crystal type litter.

Please leave kitty litter scoops, spare litter and plastic bags beside litter tray.

Please book a backyard poop scoop twice a week for dog households, provide a shovel or poop scoop and plastic bags and leave in a prominent position.